Peninsular Malaysia: Estimated delivery 3-5 working days
East Malaysia: Estimated delivery 5-7 working days
Exchanges and Returns
A) Returns Policy
Returned items must comply with our returns policy:
• Items must be returned unworn, unwashed, undamaged and unused, with all tags attached and the original packaging included.
• Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
• When trying on footwear, please take care not to mark the soles or damage the shoe box.
• If an item has a click security tag or brand tag attached, it must be returned with the tag in its original position.
• Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.
• Hosiery, lingerie, swimwear and other accessories (e.g face masks) are not refundable.
• Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
B) Returns Process
Your returned item must arrive at the HUNG partner boutique or brand it was ordered from no later than 7 days after your delivery date.
You will be responsible for paying for your own shipping costs for returning your item. The cost of return shipping will be excluded from your refund. We will send you a collection confirmation email with all the details you need to complete the return.
If you are returning items to multiple HUNG partners, you will need to request a separate collection for each one in your HUNG account.
What happens next?
Prepare your package with the returns documents enclosed in your order. Here’s how:
1. Attach the Return Label, and a signed Return Note if you received one, to the outside of your click box.
2. Place any unwanted items with all original packaging inside the click box and leave it open for the courier to check the contents.
3. Keep a copy of the Return Label, as you can check the delivery status of your parcel with our carrier using the tracking number provided.
Once your return has been received and accepted by our partner, your refund will be completed via the original payment method or through cashback vouchers, excluding the delivery costs. We’ll keep you updated every step of the way.
You can follow the return of your package with our carrier using the tracking number on your Returns Label.
If you are eligible, we may be able to issue your refund as HUNG credit if you prefer; the amount will effortlessly apply at checkout the next time you shop with us.
It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase.
If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service at [email protected] as soon as possible. We will arrange a return and process a full refund for the defective item.